Calwater Jobs – Call Taker

Job Description:

The Call Center Service Representative (CSR) provides regional customers support via telephone and other communication channels for multiple districts. This position is located in Chico, CA.

Job Responsibilities:

• Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns
• Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions
• Organize and schedule service delivery, billing, and collections
• Document work orders, respond to customer emails and update customer accounts
• Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity
• Provide customers with information regarding Company programs and services
• Communicate with outside agencies and departments for service efforts
• Communicate between regional customer support center and local districts
• Process customer service paperwork as necessary
• Other duties as assigned

Job Requirements:

• Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information
• Strong reading and writing skills are required
• Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
• A CSR must be able to communicate effectively with their supervisor, co-workers and the public
• A CSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols
• Must be proficient in computer skills including Microsoft Office
• A CSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Qualification & Experience:

• Must possess a high school diploma or equivalent
• Clerical experience is required

Job Details:

Company: California Water Service Company

Vacancy Type:  Full Time

Job Functions: Management

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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