Tuesday , April 23 2024


Website LNER

Job Description:

By joining LNER as an Station Customer Service Assistant you will be the first or last point of contact on a customer’s journey, providing a warm and welcoming hello, or wishing them well as they leave the station.

Job Responsibilities:

  • Communication is key in this role, you could be centre stage with our customers, liaising with your fellow dispatchers, or acting as the voice of the station, making announcements on the public address system.
  • You’ll need to provide this great service, all whilst being responsible for the safe and punctual dispatch of trains. Full training will be provided, but to be successful, you’ll need to be comfortable working in an operational environment and be able to prioritise effectively. You’ll need focus and attention to detail so that you are always on the ball to spot any potential hazards.
  • Along with dispatching trains, you will help our customers on and off the train; assisting people in wheelchairs and helping holiday makers with their suitcases, you’ll help provide a memorable experience for all our customers.

Job Requirements:

  • You’ll have the ability to work safely with experience of working to rules and regulations – you’ll enjoy the balance of providing great customer service within set guidelines.
  • As part of the interview process, you’d need to pass some industry standard psychometric testing and a safety critical medical.
  • To be a Station Customer Service Assistant, you’ll need plenty of customer service experience and strong interpersonal skills – you’ll have a good track record of providing customers with a personalised and memorable service, have a genuine passion for helping customers with the ability to communicate effectively through the toughest of situations and relishing the challenge of stepping up to the challenge of disruption.
  • Finally, you’ll need to be flexible – our Station Customer Service Assistant’s are on hand to assist our customers early in the morning, late on an evening and over weekends so you’ll need to be able to fully commit to working shifts.

Job Details:

Company: LNER

Vacancy Type: Full Time

Job Location: Aberdeen, GB

Application Deadline: N/A

Apply Here