Ups Jobs Near Me – Help Desk Specialist

Job Description:

The Help Desk Specialist provides second-level support for local and remote automation and transportation systems for users on applications, hardware and software. Daily activities will include:

Job Responsibilities:

• Responsibilities of the Worldport Computer room, and performing the beginning-of-day/end-of-day environment administration for the Critical Sort Systems.
• Incident resolution, incident escalation, event management/facilitation, incident follow up, incident logging, root cause and trending analysis, performing system checks, proactively monitoring of the IT systems in the 24 x 7 Worldport / Airline environments.
• Must be able to read, understand, and apply complex technical information and processes.
• Deliver technical support over the phone in a second-level proactive monitoring / resolution environment.

Job Requirements:

• Familiarity with SQL Programming and Oracle
• Excellent written and verbal communication skills
• Experience with TCIP/IP, Windows Operating System, LAN Administration, Client Server Architecture, Citrix, and VB Script
• Bachelor’s degree in Computer Science or related discipline, or the equivalent in education and work experience

Job Details:

Company: UPS

Vacancy Type:  Full Time

Job Location: Louisville, KY, US

Application Deadline: N/A

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