Friday , March 1 2024

Medical Records Coordinator – LFG Careers

Website Lincoln Financial Group

Job Description:

The Medical Records Coordinator will perform and deliver on highly routine assignments independently for his/her assigned area(s) of responsibility in accordance with established procedures/guidelines. S/he will contact health care providers to request/retrieve medical records and invoicing and pay appropriate medical fees.

Job Responsibilities:

  • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
  • Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
  • Meets or exceeds departmental quality and service standards.
  • Works overtime as needed.
  • Handles escalated issues and rush requests from claims examiners/managers as needed.
  • Contacts health care providers and medical facilities to request and retrieve medical records needed for processing claims.
  • Organizes, plans, and prioritizes work to meet or exceed productivity standards in order to meet business needs.
  • Monitors and reviews information from medical records requests to troubleshoot issues and solve problems
  • Provides information to supervisors, co-workers, and others by telephone, in written form, e-mail, or in person.
  • Enters, transcribes, records, stores, and/or maintains information in written or electronic/magnetic form.

Job Requirements:

  • Works with internal and external customers to achieve timely processing and retrieval of medical records
  • Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
  • Remains current in profession and industry trends.
  • Makes a positive contribution as demonstrated by: – Making suggestions for improvement – Learning new skills, procedures and processes
  • Performs other duties as required.

Qualification & Experience:

  • High School or GED (Minimum Required)
  • 0 – 1+ Years of general administrative support, customer service, and/or data entry experience. (Required)
  • Demonstrates good written and verbal communication skills.
  • Ability to read, analyze and interpret internal documents such as but not limited to policy and procedures and standard operating procedures.
  • Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.
  • Demonstrates ability to evaluate information and the implications of a course of action or solution.
  • Ability to perform under stress in cases of emergency, critical or hazardous situations.
  • Ability to work with others in a team environment.
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Successfully completes regulatory and job training requirements.
  • Demonstrates ability to work in a fast-paced environment.
  • Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
  • Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
  • Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
  • Demonstrates interpersonal skills with a collaborative style.
  • No Licensure or Certification Required.

Job Details:

Company: Lincoln Financial Group

Vacancy Type:  Full Time

Job Location: Omaha, NE, US

Application Deadline: N/A

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