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Website Woolworths
Job Description:
To manage the sustainable provision of suitable IT hardware and relevant software services relating to operating system services for WFS across multiple platforms. This includes all servers, operating system requirements, telephony and other infrastructure both on premise as well as on hosted environments for the 500+ seat WFS call centre.
Job Responsibilities:
- Technology Enhancement
- IT Infrastructure Library (ITIL)
- IT Services Outsourcing
- Systems Architecture
- Operational Delivery, Support and Maintenance
- Relationship and Stakeholder Management
- COBIT
- IT Agility
- Projects
- Staff and Talent Management
- Product Knowledge (WFS and Absa Specific)
- Systems Thinking
- Project Management
- Information Security and IT Risk Management
- IT Infrastructure Management and Maintenance
- SLA Management
- IT Cost Optimization
- IT Compliance and Governance
Job Requirements:
- Applicable Post graduate IT/Business qualification
- Experience in supporting cloud hosted technology stack
Qualification & Experience:
- Applicable 3 year IT degree or diploma.
- 5 years+ experience in a technical role supporting a Call Centre environment of > 300 agents
Job Details:
Company: Woolworths
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Stellenbosch, SA
Application Deadline: N/A
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