Wildlife Conservation Society Careers – Security Supervisor

Job Description:

To effectively and efficiently assist in the management of the Security Department of the Queen Zoo, providing a safe and secure environment for all staff, volunteers and visitors to the park. Safeguard the well being of the park’s living animal collection; to provide and supervise protection of all of the Society’s physical assets including buildings, exhibits, vehicles and all other properties. To contribute effectively in creating the best possible guest experience for those visiting the zoo.

Job Responsibilities:

• Assist zoo guests with first aid, lost & found, reuniting lost children with parents/guardians, and other safety/security needs. Secure and safeguard all lost/found property and properly document both acquisitions and dispositions in appropriate log book.
• Manage day to day activities of the Security and Admissions Department. Collaborate with other departments to facilitate positive guest experiences.
• Supervise Security Officers (Assistant Maintainers) and Admissions Department (Ticket Agents and Seasonal Ticket Aides) to ensure that employees are performing all duties according to departmental standards and in a satisfactory manner.
• Provide consistently excellent customer service to zoo guests and fellow employees. Create a safe and welcoming environment for all zoo guests. Build a strong customer focused culture within the department.
• Ensure that all department systems as assigned by Manager (e.g. alarm, video systems, lock/key/gate cards, change machines, coin counters, drop safes, etc.) are operating in a serviceable state. Manage relationship with systems vendor(s), and arrange repairs, as needed.
• Conduct roll calls and make changes and adjustments to reflect the daily needs of the Department/Facility in the absence of the Manager or when assigned.

Job Requirements:

• Three years’ experience supervising employees required. Previous security, guest services, or public safety supervisory experience preferred.
• Advanced computer skills to include email, word processing, spreadsheet, and Point of Sale software. Microsoft software (Word, Excel, and Outlook) and Gateway POS skills preferred.

Qualification & Experience:

• Must successfully pass a background check.
• Valid NY, NJ or CT Driver’s license preferred.
• Must be able to work Saturdays, Sundays, holidays and variable shifts.
• Excellent verbal and written communication skills.
• First aid training & AED/defibrillator training preferred.
• Must be able to successfully obtain a NYC rifle/shotgun permit and to successfully complete all required training in order to serve on the zoo’s Emergency Response Team.

Job Details:

Company: Wildlife Conservation Society

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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