Wcs Jobs – Office Associate

Job Description:

The Business Services Membership team is seeking a self-motivated, enthusiastic individual who is able to maintain an efficient & effective office environment, handle operations in a call center, and provide administrative support to the department management team.

Job Responsibilities:

• Process new and renewal membership sales through the point of sale system
• Place outbound follow-up calls to ensure member satisfaction
• Transfer calls to appropriate departments regarding other WCS inquires (Education programs, events etc.)
• Provide service recovery – resolve member complaints by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues to an onsite manager
• Assist members with changes to accounts (level, names, upgrades)
• Maintain call center database
• Handle membership inquiries, answering questions, and explaining benefits
• Provide additional real time park information (opening/closures, guest events)
• Monitor and respond to incoming emails via Salesforce Service cloud
• Create, change and cancel member reservations
• Convert general inquires to sales calls; promote other revenue generating opportunities that provide additional support to WCS

Job Requirements:

• Prior office experience or college level work preferred
• High School Diploma or GED equivalent required
• Proficient in Microsoft Office Suite (word, excel, outlook)

Qualification & Experience:

• Highly dependable and reliable
• Strong verbal and written communication skills
• Moderate knowledge of computers and/or data entry – must be able to accurately enter data into our database
• Has an independent work nature, needing minimal support and supervision; ability to multi task
• Must be comfortable with handling cash and equivalents – previous cash handling experience preferred
• Proactive and outgoing

Job Details:

Company: Wildlife Conservation Society

Vacancy Type:  Temporary

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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