Friday , March 1 2024

UX Researcher – CapitalOne Career

Website Capital One

Job Description:

We are currently seeking a Design Researcher to join our team. Because we are a human centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe using empathy, curiosity and asking questions to understand our customers is core to delivering best in class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights. We are looking for a highly motivated, self-starter to join our team.

Job Responsibilities:

  • Advocate for the customer through human-centered design methodologies
  • Distilling findings into clearly articulated and actionable insights to influence the direction of research for stakeholders
  • Actively teach and mentor designers
  • Facilitating and participating in workshops with internal and external stakeholders to align with business needs
  • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
  • Champion prioritization of design centered product enhancements grounded in research and analysis
  • Translate complex ideas into understandable concepts that evolve and enhance the product experience
  • Participate in presenting research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating usability approaches and research to a variety of audience types from design experts to non-designers
  • Conducting in-person and remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
  • Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences

Qualification & Experience:

  • At least 3 years of experience in a research role
  • Masters Degree in social sciences, human factor, cognitive science, human computer interaction, or behavioral economics
  • Comfortable working with a variety of business partners and delivering outcomes
  • At least 2 years experience on multi-disciplinary teams delivering service experiences
  • 3 or more years of experience with usability testing and user experience research within a lab environment
  • 5 or more years of experience as a Design Researcher in a corporate or consulting capacity
  • Experience mentoring others and coordinating project teams
  • At least 2 years of experience with human centered research
  • At least 2 years of leading User Experience (UX) Research
  • Advanced degree or certifications in a design or research related field

Job Details:

Company: Capital One

Vacancy Type:  Full Time

Job Location: New York City, NY, US

Application Deadline: N/A

Apply Here