Job Description: Responsible for maintaining accurate family counts on our documentation platform. Focus on teamwork and fostering strong team environment through activities including mentoring and acting as a resource for colleagues. Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member. Job Responsibilities: Responsible for managing project time to insure follow up and outreach work is completed in a timely manner. Families served include a range of low, moderate and high needs as determined by clinical needs, financial impacts, and/or level of escalation. Process includes outreach calls to initiate contact with members referred by executives and partners. Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking. Consistently follow through on commitments and framing realistic expectations for members. Plan, prioritize, organize and complete work to meet established objectives for our families. Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues. Serve as an ongoing, point of contact for members, primarily via the phone channel (may also will use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience. Create and build ongoing relationships with others including both members and teammates. Job Requirements: Ability to work 40 hours per week, Monday through Friday, 8-10 hour shifts based on business needs during our normal business hours of 7:00am – 7:00pm EST within our Family Engagement Center Highly skilled at de-escalation techniques If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders. Qualification & Experience: High School Diploma / GED (or higher) Minimum of 1+ years of experience helping, resolving or advocating on behalf of members or customers Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management) Job Details: Company: United HealthCare Vacancy Type: Full Time Job Functions: Customer Service Job Location: Greensboro, NC, US Application Deadline: N/A Apply Here careersvite.com
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