Website Tesco PLC
- The Head of Transformation will drive and lead innovative, global business transformation for Tesco’s Customer & Colleague Engagement Centres (UK, Central Europe, India). They will ensure the best processes and smart technologies are in place to serve customers as efficiently and effectively as possible.
- Analysing business requirements, proactively identifying our most complex problems and opportunities to deliver value and improve customer experience – innovating and bringing these ideas to life, ensuring decisions are data based and value is delivered quickly.
- Overseeing the design, implementation and delivery of both complex transformation projects and local level change activities in each market.
- Developing a global transformation roadmap to deliver the strategy and objectives of the CECs.
- Creating sustainable global competitive advantage for Tesco through building world class CECs – delivering operational excellence, driving innovation through Continuous Improvement and technology and leading on customer experience.
- Driving a continuous improvement culture and role modelling the behaviours needed to encourage and embed change across a global organisation.
- Leading the global transformation programme across a multi-skilled CEC organisation operating in diverse sites, functions and markets for both internal and external customers.
- Informing strategic decisions, driving best practices and leading global delivery across Continuous Improvement, Process Improvement and
- Product Improvement.
- Ensuring all change is delivered holistically, under a Global Service Model framework.
- Managing limited resources and budgets to deliver the different priorities for each market and business unit, ensuring robust cost control and early return on investment.
- Senior leadership and stakeholder engagement
- Analysing data, spotting opportunities and recommending changes
- Strategic planning and decision making
- Budgeting and measuring return on investment
- Staying up to date with and adopting emerging technologies and ways of working
- Problem solving and innovation acumen
Company: Tesco PLC
Vacancy Type: Temporary
Job Functions: Customer Service
Job Location: Inverness, Scotland, UK
Application Deadline: N/A