Tesco Jobs in Inverness – Head of Transformation

Job Description:

• The Head of Transformation will drive and lead innovative, global business transformation for Tesco’s Customer & Colleague Engagement Centres (UK, Central Europe, India). They will ensure the best processes and smart technologies are in place to serve customers as efficiently and effectively as possible.

Job Responsibilities:

• Analysing business requirements, proactively identifying our most complex problems and opportunities to deliver value and improve customer experience – innovating and bringing these ideas to life, ensuring decisions are data based and value is delivered quickly.
• Overseeing the design, implementation and delivery of both complex transformation projects and local level change activities in each market.
• Developing a global transformation roadmap to deliver the strategy and objectives of the CECs.
• Creating sustainable global competitive advantage for Tesco through building world class CECs – delivering operational excellence, driving innovation through Continuous Improvement and technology and leading on customer experience.
• Driving a continuous improvement culture and role modelling the behaviours needed to encourage and embed change across a global organisation.
• Leading the global transformation programme across a multi-skilled CEC organisation operating in diverse sites, functions and markets for both internal and external customers.
• Informing strategic decisions, driving best practices and leading global delivery across Continuous Improvement, Process Improvement and
• Product Improvement.
• Ensuring all change is delivered holistically, under a Global Service Model framework.
• Managing limited resources and budgets to deliver the different priorities for each market and business unit, ensuring robust cost control and early return on investment.

Job Requirements:

• Senior leadership and stakeholder engagement
• Analysing data, spotting opportunities and recommending changes
• Strategic planning and decision making
• Budgeting and measuring return on investment
• Staying up to date with and adopting emerging technologies and ways of working
• Problem solving and innovation acumen

Job Details:

Company: Tesco PLC

Vacancy Type:  Temporary

Job Functions: Customer Service

Job Location: Inverness, Scotland, UK

Application Deadline: N/A

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