Telus Job Openings – Senior UX/UI Designer

Job Description:

As a Senior Interaction Designer supporting B2B My TELUS, you will be collaborating with an internal project team to design self-serve experiences tailored to our business wireline customers, enabling them to easily view and manage their services online.
TELUS Digital is seeking a Senior Interaction Designer to deliver world-class experiences to our customers. The ideal candidate will demonstrate knowledge of tactical elements of user-centred design. You demonstrate a developing strength with interaction design fundamentals, including information architecture, screen flows, application design, customer journey mapping, and content design.

Job Responsibilities:

• You will work with our accessibility tools to ensure all accessibility standards are met
• Use a variety of user research tools and techniques to validate design decisions; hear directly from our users by organizing usability testing sessions and working alongside our user research and analytics teams to gain deeper insights from our customers
• Work with our TELUS Design System to execute and finalize visual designs and collaborate with the TELUS Design System team to develop new features and functionalities
• Craft, review and understand the holistic end-to-end user experience
• Work with Product Owners to determine business requirements
• Communicate with developers throughout the project cycle, working together on creating a seamless user experience by wireframing solutions, discussing requirements, and finalizing visual designs
• Apply the TELUS brand standards across all design work
• Ensure that the digital customer experience for those using assistive technologies is considered at all times.
• Ensure design and copy are in sync at all times by working with our content strategy leads
• Lead user flow, user story, empathy and journey mapping exercises with fellow team members and stakeholders

Job Requirements:

• Stretches team perspective – faster, broader, deeper insights into issues and potential ramifications
• Share our passion for all things digital
• Champion data over opinion and work with other practice leads to deliver a unified strategy
• View collaboration as essential to your work
• Thrive in an agile, lean and fast-paced environment
• The ability to contribute to the development and improvement of the TELUS design system guidelines
• Embrace diversity and new ideas
• We want to work with people who:
• Effectively and efficiently leads project team through design discussions
• Anticipates well and formulates comprehensive responses to difficult questions
• Clearly articulate design and user experience alternatives
• Utilize the power of data to inform decisions
• Ability to use multiple sources of information to identify if a problem is a design problem or related to larger enterprise / business issues
• Clearly see things from the perspective of our customers

Qualification & Experience:

• Are curious, experiment and never stop learning
• Develop strong relationship with TELUS stakeholders and vendors to build understanding of the value design plays in the customer experience to help drive engagement and conversions

Job Details:

Company: Telus

Vacancy Type:  Full Time

Job Functions: Information Technology

Job Location: Toronto, Ontario, Canada

Application Deadline: N/A

Apply Here

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