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Website Michaels
Job Description:
The Team Member Services Assistant will provide direct human resource support to Team Members, Stores and Field management. In addition, the span of responsibility may also include interaction with customers and/or governmental agencies, unemployment and other general administrative duties.
Job Responsibilities:
- Manage incoming tickets and deliver excellent customer support through email and telephone interactions.
- Intake various electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.
- Provide hiring systems support to field management
- Respond to employee inquiries by telephone or by email, resolving issues and fulfilling requests within established service level agreements
- Safeguard and manage confidential information
- Work proactively to research solutions to resolve issues
- Communicate professionally and effectively with team members, field management, and internal HR partners
- Other duties as assigned
Job Requirements:
- Exceptional customer service, listening, problem solving and interpersonal skills
- Strong verbal and written communication skills
- Must be detail oriented, able to prioritize, and handle multiple tasks simultaneously
- Strong familiarity using computers and the Internet
- The ability to diagnose, troubleshoot and resolve (and follow up) issues over the phone in a fast-paced, dynamic environment
- Must be flexible and comfortable working in a new business environment. A passion for crafting a plus
- Need to be open/able to work all shifts, including evenings, weekends and some holidays
Qualification & Experience:
- BA or BS degree
- PHR Certification
- HS diploma or GED
- One (1) year of previous Call Center/Customer Service experience
- 2 years benefits or related field experience
Job Details:
Company: Michaels
Vacancy Type: Full Time
Job Location: Irving, TX, US
Application Deadline: N/A
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