TD Bank Jobs – Personal Banking Associate

Job Description:

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes?

Job Responsibilities:

• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Participate in the timely and accurate completion of business processes and procedures
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Job Requirements:

• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities

Qualification & Experience:

• Knowledge of banking solutions and processes to advise customers
• Undergraduate degree or equivalent is an asset
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
• High School Diploma with over 1 year of relevant experience

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Ottawa, Ontario, CA

Application Deadline: N/A

Apply Here

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