TD Bank Job Opportunities – Customer Experience Coordinator

Job Description:

The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.

Job Responsibilities:

• Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line banking
• Generally resolves problems independently, escalating more difficult issues to management
• Responsible for making sound decisions and timely problem resolution
• Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
• May train and act as a mentor to new Tellers
• Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers
• Responsible for meeting individual performance metrics
• Makes quality referrals to appropriate partners

Job Requirements:

• Proficient in Microsoft Office
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Notary License (Preferred)
• Teller experience (Preferred)
• Superior Customer Service skills
• Demonstrated effective problem-solving skills
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to work independently and within deadlines
• Demonstrated ability to schedule and prioritize work
• Sound judgment in decision making and problem solving

Qualification & Experience:

• High school diploma or GED
• 1+ years related experience required

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Functions: Sales

Job Location: Orlando, FL, US

Application Deadline: N/A

Apply Here

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