Job Description: The Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Sales and Service Manager/Assistant Store Manager and Head Teller/Teller Service Manager. This job provides ongoing coaching and models Guiding Principles to ensure Legendary Customer Service is experienced by all Customers at every interaction. Job Responsibilities: Ensures team members fully complete required Training prior to servicing Customers Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning Partners with Store Leadership to achieve both Store and individual performance metrics Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results Responsible for making sound decisions and timely problem resolution Is flexible to move between platform and teller line and is able to prioritize the needs of both Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings Accountable for achieving an overall Legendary Customer experience in the Store Qualification & Experience: 1+ years of related experience required Proficient in Microsoft Office Knowledge of Customer Service and Teller responsibilities Effective verbal and written communication skills Strong organization skills to handle multiple tasks in a fast-paced environment Sales and Operational Management skills HS Diploma or GED required, 2-year degree preferred Proven ability to meet and exceed Customers' expectations Applies sound judgment in decision making and problem solving Strong working knowledge of all operational systems and databases Job Details: Company: TD Bank Vacancy Type: Finance Job Location: New York, NY, US Application Deadline: N/A Apply Here careersvite.com
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