Job Description: The Banking Spec II-Tech Support promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales for a specialized area in an efficient and highly professional manner. Achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business. Job Responsibilities: Provides exceptional Customer service by meeting all Customer demands as they relate to the online banking application, with low to moderate support of more experienced personnel Performs a variety of tasks in conjunction to answering calls and assists the call center queue when experiencing higher than expected call volume Displays positive, professional tone, exhibits empathy when required, delivers key attributes and provide a WOW! experience for the Customer Takes ownership of Customer concerns and resolves Customer issues at first point of contact Ensures necessary due diligence is taken to support the accuracy of all Customer transactions Arrives on time and log-in ready to receive/make Customer calls as scheduled throughout the shift Identifies and refers high value or potential Customers to the appropriate personnel Utilizes appropriate discretion and negotiation tactics when addressing fee disputes Job Requirements: Successful completion of standard call center training and nesting programs Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department Demonstrates sales ability including knowledge of all Company products and services Ability to use/learn current technology and software applications related to position Excellent organizational, interpersonal, and verbal communication skills required Effective written communication skills preferred Ability to work in a fast-paced, challenging work environment Excellent problem-solving, troubleshooting, and time management skills Must be able to adhere to a set schedule which may include weekends and holidays Must be eligible for employment under regulatory standards applicable to the position. Qualification & Experience: High School Diploma or GED required 1+ Years of related experience Job Details: Company: TD Bank Vacancy Type: Full Time Job Functions: Finance Job Location: Auburn, ME, US Application Deadline: N/A Apply Here careersvite.com
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