TD Bank Job Application – Banking Spec II

Job Description:

The Banking Spec II-Tech Support promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales for a specialized area in an efficient and highly professional manner. Achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.

Job Responsibilities:

• Provides exceptional Customer service by meeting all Customer demands as they relate to the online banking application, with low to moderate support of more experienced personnel
• Performs a variety of tasks in conjunction to answering calls and assists the call center queue when experiencing higher than expected call volume
• Displays positive, professional tone, exhibits empathy when required, delivers key attributes and provide a WOW! experience for the Customer
• Takes ownership of Customer concerns and resolves Customer issues at first point of contact
• Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
• Arrives on time and log-in ready to receive/make Customer calls as scheduled throughout the shift
• Identifies and refers high value or potential Customers to the appropriate personnel
• Utilizes appropriate discretion and negotiation tactics when addressing fee disputes

Job Requirements:

• Successful completion of standard call center training and nesting programs
• Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department
• Demonstrates sales ability including knowledge of all Company products and services
• Ability to use/learn current technology and software applications related to position
• Excellent organizational, interpersonal, and verbal communication skills required
• Effective written communication skills preferred
• Ability to work in a fast-paced, challenging work environment
• Excellent problem-solving, troubleshooting, and time management skills
• Must be able to adhere to a set schedule which may include weekends and holidays
• Must be eligible for employment under regulatory standards applicable to the position.

Qualification & Experience:

• High School Diploma or GED required
• 1+ Years of related experience

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Functions: Finance

Job Location: Auburn, ME, US

Application Deadline: N/A

Apply Here

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