Monday , October 19 2020

TD Bank Job Application – Banking Spec II

TD Bank

Job Description:

The Banking Spec II-Tech Support promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales for a specialized area in an efficient and highly professional manner. Achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.

Job Responsibilities:

  • Provides exceptional Customer service by meeting all Customer demands as they relate to the online banking application, with low to moderate support of more experienced personnel
  • Performs a variety of tasks in conjunction to answering calls and assists the call center queue when experiencing higher than expected call volume
  • Displays positive, professional tone, exhibits empathy when required, delivers key attributes and provide a WOW! experience for the Customer
  • Takes ownership of Customer concerns and resolves Customer issues at first point of contact
  • Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
  • Arrives on time and log-in ready to receive/make Customer calls as scheduled throughout the shift
  • Identifies and refers high value or potential Customers to the appropriate personnel
  • Utilizes appropriate discretion and negotiation tactics when addressing fee disputes

Job Requirements:

  • Successful completion of standard call center training and nesting programs
  • Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department
  • Demonstrates sales ability including knowledge of all Company products and services
  • Ability to use/learn current technology and software applications related to position
  • Excellent organizational, interpersonal, and verbal communication skills required
  • Effective written communication skills preferred
  • Ability to work in a fast-paced, challenging work environment
  • Excellent problem-solving, troubleshooting, and time management skills
  • Must be able to adhere to a set schedule which may include weekends and holidays
  • Must be eligible for employment under regulatory standards applicable to the position.

Qualification & Experience:

  • High School Diploma or GED required
  • 1+ Years of related experience

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Functions: Finance

Job Location: Auburn, ME, US

Application Deadline: N/A

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