TD Bank
Job Responsibilities:
- Offers sound product knowledge as it relates to their respective business area
- Ensures Customer/partner problems are handled appropriately the first time, escalating issues when necessary
- Engages Customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
- Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Provides courteous, efficient, and professional Customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
- Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
- Arrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift
- Identifies and refers high value or potential Customers to the appropriate personnel
- Takes ownership of Customer concerns and resolve Customer issues at first point of contact
- Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience
Job Requirements:
The Contact Center Representative (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer Service and Sales in an efficient and highly professional manner. This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.
Qualification & Experience:
- Effective written communication skills preferred
- High School Diploma or GED
- Ability to use/learn current technology and software applications related to position
- Ability to work in a fast-paced, challenging work environment
- Experience handling confidential information preferred
- Retail Customer service, banking, or contact center experience preferred
- Excellent interpersonal and verbal communication skills required
- 0 Years of related experience
- Must be able to adhere to a set schedule which may include weekends and holidays
- Excellent problem-solving and time management skills
Job Details:
Company: TD Bank
Vacancy Type: Full Time
Job Location: Auburn, ME, US
Application Deadline: N/A
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