Jobs at Swissport – Supervisor Passenger Services

Job Description:

Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.

Job Responsibilities:

• Ensure all safety and security processes and procedures are complied with at all times
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
• Any other duties that may be required
• Strict implementation of Passenger Service budget
• Support and identify training needs and where required train, coach and mentor the team
• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Create and maintain a progressive, open feedback culture by managing the performance of employees
• Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
• Ensure available resources are used to the optimum level (monitor and control overtime payments)

Job Requirements:

• Planning and organizing skills
• Leadership and people management skills
• Commitment to continuous improvement
• Computer literate (Office Word, Excel, Power point)
• Excellent communication skills (written and verbal) in country specific language
• A good understanding of all regulatory and recommended procedures that relate to the airport environment

Qualification & Experience:

• Passionate about customer service and must have relevant work experience
• A proven ability to problem solving and decision making experience
• High School diploma or GED equivalent

Job Details:

Company: Swissport

Vacancy Type:  Full Time

Job Location: Orlando, FL ,US

Application Deadline: N/A

Apply Here

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