Staff Specialist, Center for Quality & Safety – Massachusetts General Hospital Jobs

Job Description:

Massachusetts General Hospital, founded in 1811, is the original and largest teaching hospital of Harvard Medical School. MGH is a 960 bed hospital with Level I Trauma designation for adults and pediatrics as well as burn care. MGH was designated as the first Magnet Hospital in MA in 2003. MGH has five multidisciplinary care centers – known worldwide for innovations in cancer, digestive disorders, heart disease, transplantation and vascular medicine. MGH is proud of the care we provide to the community through our six licensed health centers. MGH sponsors Graduate Medical Education for 17 specialty areas and support training for nursing, pharmacy and the therapies. MGH is broadening its affiliations creating a broader network or family of facilities. The MGH conducts the largest hospital-based research program.

Established in 2007, The Edward P. Lawrence Center for Quality and Safety, MGH / MGPO drives the implementation of the Quality and Safety strategic plan. Broad responsibilities of the Center include management and oversight of Patient Safety, Quality Management, Patient Care Assessment, Quality Measurement and Analysis, Informatics, Reporting of Quality and Safety both to our internal and external constituents, Care Redesign, Q&S research and Clinical Compliance and Process Improvement activities. Employing an interdisciplinary team of clinicians, data analysts, researchers, project managers and informatics professionals, CQS serves as an institutional resource to further the MGH’s and MGPO’s goal of leading the nation in quality and safety by creating the highest quality, safest care environment for our staff and patients. MGH ranks among the very top of U.S. News & World Report list of “America’s Best Hospitals.” Improving Quality and Safety at MGH remains one of the most important goals and institutional efforts are led by the Edward P. Lawrence Center for Quality and Safety.

Job Responsibilities:

• Works with the ACPSO and the other consultants/coordinators in the Center for Quality & Safety and is accountable for managing the resources and deliverables for a project/program/committee.
• Guided by the ACPSO the Specialist manages multiple monthly meetings including: agendas, speakers, meeting materials, etc.
• Works with the ACPSO and the other leaders to in the Center for Quality & Safety to produce creative virtual, on-demand and face-to-face educational events that lead to rapid dissemination of best practices.
• Develops a project plan that is practical and of appropriate scope, and includes identification of stakeholders, assessment of resource needs, and implementation timelines.
• Oversees and manages projects and logistics such as project timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences.
• Supports Patient Safety Committees
• Interfaces with clinical and administrative staff across MGH/MGPO to follow up on meeting action items
• Project/Program Management, Improvement and Committee Facilitation:
• Serves as MGH/MGPO Quality & Safety resource to program leaders and the committee.
• Provides project management support to the multidisciplinary and interdepartmental Safety Programs and related subcommittees focusing on high-priority organizational quality and safety initiatives.
• Communicates regularly with stakeholders and executive sponsors team progress toward goal achievement, critical factors and obstacles.

Job Requirements:

• High degree of professionalism and discretion.
• High degree of service orientation.
• Aptitude for work in an organized, detail-oriented, and timely manner.
• Ability to work both collaboratively and independently.
• Strong analytic skills and high degree of comfort in working with data and data complexities.
• Experience using/teaching a variety of improvement and redesign tools and techniques such as process mapping, root cause analysis, rapid cycle testing, and/or Toyota Production
• System/Lean.
• Ability to interact effectively with senior leadership and a wide range of stakeholders.

Qualification & Experience:

• High degree of professionalism, discretion, and confidentiality
• Excellent organizational skills, ability to manage multiple tasks and projects, meet deadlines and manage to schedule.
• Ability to lead and work within a team as well as to work independently.
• Ability to develop effective relationships with a broad array of people from diverse backgrounds.
• 3-5 years of directly related experience required including project management/change management and/or improvement
• Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, Access/SQL/SAS or SPSS
• 2+ years in a hospital/clinical setting
• Excellent communication skills, with a capacity for analyzing and presenting data

Job Details:

Company: Massachusetts General Hospital

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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