Monday , April 22 2024

Communications Manager – Capital One Career

Website Capital One

Job Description:

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Communications Manager, Retail Bank

We’re looking for an experienced Senior Communications Manager to create multi-channel integrated communications strategies in support of Retail & Direct Bank’s strategy, priorities, and culture work. In this role, you’ll serve as a consultant on a wide variety of talent, performance and culture initiatives to the head of Human Resources (HR) for Retail & Direct Bank. As part of a collaborative team of communicators, designers, event planners, and project managers, you’ll ensure our associates feel valued, believe in our culture, are better connected to leadership, and know where we are on our journey to become one, Reimagined Bank. The person we’re looking for is creative, collaborative, passionate, dependable, excited, flexible, humble, hardworking, and so much more!

Job Responsibilities:

  • Develop, implement and continually assess quantitative and qualitative metrics to monitor the effectiveness and business impact of internal communications
  • Build and maintain effective relationships with business leaders as well as partners across Retail & Direct Bank including the Campaigns, Creative, Events & Experiences and Executive
  • Communications teams as well as Chief of Staff teams and others
  • Excellent project management, delegation and prioritization skills
  • Willing to learn, be adaptable and maintain flexibility
  • Ability to work as part of a team in an open and collaborative environment, and stay calm under pressure to manage rapidly changing priorities
  • Ability to present complex subject matter in a clear, concise, and compelling manner
  • Lead large-scale change management programs for Retail & Direct Bank, helping prepare associates for the change through development and execution of appropriate change and communications plans
  • Develop and execute multi-channel campaigns, providing ongoing messaging and writing support for communicating key initiatives to associates and other stakeholders, maintain key communications channels such as intranet, newsletters, podcasts, and more
  • Strong interpersonal skills and ability to communicate with multiple teams and departments in a thoughtful, inclusive and encouraging manner
  • Integrate into the Retail & Direct Bank HR leadership routines, and serve as a thought partner for the head of HR and his SLT
  • Serve as a strategic communications advisor to the head of Human Resources for Retail & Direct Bank through the creation of thoughtful communications campaigns that support the Bank’s strategy, priorities and culture
  • Detail-oriented, highly organized nature with experience managing large complex communications initiatives
  • Maintain and create an internal content strategy and delivery plan that establishes a regular, coordinated rhythm to reinforce the strategy, priorities, and culture as well as recognize accomplishments and milestones

Job Requirements:

  • Solid project management skills with the ability to prioritize and manage multiple projects at once
  • Demonstrated track record in building multi-channel strategies that drive meaningful impact
  • 5+ years of experience in relationship management
  • 5+ years of experience in project management
  • Master’s Degree
  • Possess exceptionally strong written and verbal communication skills, expertise in relationship building, a deep understanding of content strategy and analytics, and strong executive presence

Qualification & Experience:

  • At least 7 years of experience in developing and leading communications initiatives
  • Bachelor’s Degree or military experience

Job Details:

Company: Capital One

Vacancy Type:  Full Time

Job Location: McLean, VA, US

Application Deadline: N/A

Apply Here