Job Description: The Customer Resiliency Division is entrusted to help customers who are struggling to keep up with their bills. Through the usage of analytics and latest technology, we build the contact strategies to drive engagement with our customers and the customizable tools to provide solutions that work with them in their time of need. As the Senior Business Analyst for Customer Resiliency, you use data to ensure that our team is building the right experiences and creating tangible business value. You turn analysis into insight: about our customers, our solutions, and the opportunities we should be pursuing. You excel at communicating those insights – in dashboards, slides, Slack messages, and presentations – and influencing the priorities of peers and business leaders. Successful analysts are great team players, infinitely curious, and driven to make an impact on Capital One and the tens of millions of customers we serve each day. Job Responsibilities: Conduct analysis daily using SQL/Python/Excel and automating your work with tools like Databricks/Tableau whenever possible Develop business & product strategy based on your analytical findings Present your findings regularly to partner teams and senior leaders Build relationships & find opportunities for partnership across diverse teams and functions Empower and mentor other team members to be great analysts, with future opportunities for people management Job Requirements: Experience with complex analysis Strong written & verbal communication skills Enthusiasm for new technologies & helping customers Commitment to express and listen to differing opinions Experience with SQL and/or Python Qualification & Experience: Bachelor’s Degree At least 1 year of experience in analysis 1+ years of experience in SQL 1+ years of experience in consulting and/or marketing Job Details: Company: Capital One Vacancy Type: Full Time Job Location: McLean, VA, US Application Deadline: N/A Apply Here careersvite.com
Careers Vite – Latest Jobs 2025