Social Security Employment – Customer Service

Job Description:

Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA’s National 800 number.

Job Responsibilities:

• As a Customer Service Representative(CSR), you will contribute to the Agency’s mission by:
• Answering unscreened calls for continuous periods of time on SSA’s national 800 number;
• Providing quality customer service in a fast-paced, high call volume environment;
• Conducting interviews to determine the nature of the call;
• Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively;
• Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution;
• Determining eligibility for programs administered by SSA;
• Using automation tools to access and update information; and
• Delivering service to customers within agreed service levels and established performance standards.

Job Requirements:

• Must pass Competency Assessment Interview Process
• Selectees are required to complete a 11-13 week technical training class
• U.S. Citizenship required
• Relocation expenses will not be paid
• Background and/or security investigation required
• Job offers are contingent on background / security investigation results
• Selective Service Registration, if applicable. (www.sss.gov)
• Selectees are required to serve a 1-year probationary period

Qualification & Experience:

• A 52 weeks of full-time specialized experience, equivalent to the GS-4 grade level in the Federal service, that demonstrates experience applying rules, policies, or procedures to provide customer assistance, answering or asking customer questions to obtain or provide information, and using a computer to enter data. (Your resume must fully support these responses; otherwise, you will be found ineligible); OR
• Completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor’s degree, etc.).; OR
• A combination of successfully completed education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements. Note:
• Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

Job Details:

Company: Social Security Administration

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

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