Friday , March 1 2024

Slack Careers – Senior Consultant Digital Transformation

Website Slack

Job Description:

As part of our Sales and Customer Success team, Slack Experience Consultants work with our largest and most strategic customers to design user experiences, transform processes with Slack, and use change management practices to prepare users for new ways of working.

Job Responsibilities:

  • Build launch plans and implementation roadmaps to increase adoption and maturity while minimizing resistance to change
  • Work with executive sponsors to develop and articulate the vision and strategy for agile collaboration
  • Serve as expert on Slack platform (Workflow Builder, Slack Connect, etc.) to develop recommendations for increased adoption and maturity
  • Enable support functions to serve the business and rapidly move into operational success
  • Define and build out new methodologies within the Services organization as needed
  • Develop change, adoption, and maturity strategies to guide employees to realize the most value from using Slack
  • Build internal capabilities for the Experience team to ensure consistency in delivery methodology for this function
  • Design future state business processes and user experiences on the Slack platform to address previously identified use cases and business objectives
  • Conduct discovery to understand current state business processes, business objectives, customer workflows, employee needs and collaboration across an organization

Job Requirements:

  • Proven track record resolving issues and risks in a cross-/functional and collaborative way
  • Ambitious and hardworking with creative ideas to inspire customer loyalty and adoption
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Respected for your ability to build strong internal and external relationships
  • Strategic thinker and problem solver focused on customer success
  • Ability to present and have discussions at the C-level
  • Excellent consultative and communication skills both with customers and with internal partners

Qualification & Experience:

  • Operational experience building out functions and programs
  • Experience Architect: 8+ years of experience in business process transformation and/or change management
  • BS/BA degree
  • Experience in end-to-end system implementations and solution design
  • Sr. Experience Consultant: 6+ years of experience in business process transformation and/or change management

Job Details:

Company: Slack

Vacancy Type:  Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

Apply Here