Sherwin Williams Career – Technical Service Rep

Job Description:

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Responsibilities:

The position is responsible for efficient application of Sherwin-Williams Automotive products in customer’s accounts, including collision shops, dealerships, production shops, auto auctions, etc. The incumbent will spray product and resolve any common difficulties that may occur during the paint process as well as identify customer needs and develop appropriate solutions.

• Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
• Assist customer in proper selection and application of product to develop expert relationship.
• Support sales reps branch operations and distributors with technical and marketing assistance as needed.
• Develop knowledge/skills regarding sales techniques and methods.
• Assist in color verification and field color formulations.
• Assist Branch operations and distributors in internal training at all levels.
• Develop training aids and implement as needed to effectively communicate information.
• Assist customer in set-up and implementation of mixing systems.
• Allow self to be readily accessible to customer for advice/assistance.
• Build/manage relationships with sales reps/branches.
• Identify potential problems and establish solutions with sales support network.
• Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.
• Possess knowledge of Sherwin-Williams’ competitive advantages.
• Act as key technical knowledge source by staying up to date on industry and product change.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.
• Efficiently budget technical support calls to ensure the best use of time and company resources.

Job Requirements:

• Must be able to operate a computer and communicate via the telephone.
• Must be able to tint paint, therefore, must be able to distinguish the difference between colors.
• Must be at least 18 years of age.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status.
• Customer service skills, including problem solving and handling customer complaints.
• Good written and verbal communication skills.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.

Qualification & Experience:

• High School Diploma or equivalent
• Prior sales experience
• Bachelor’s Degree in a business related field.

Job Details:

Company: Sherwin Williams

Vacancy Type:  Full Time

Job Functions: Information Technology

Job Location: Richardson, TX, US

Application Deadline: N/A

Apply Here

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