Service & Engagement Team Leader – Target Job Application

Job Description:

As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do.

Job Responsibilities:

• Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
• Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
• Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors
• Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
• Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery

Job Requirements:

• Evaluate and recommend candidates for open positions and develop a guest-centric team
• Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment
• Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
• If applicable, as a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• Close knowledge and skill gaps through training and experiences
• Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
• Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
• Be a champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features, and offerings that reward our guest and/or enhance their shopping experience (Including REDcard and Wallet)
• All other duties based on business needs

Qualification & Experience:

• Learn and adapt to current technology needs
• High school diploma or equivalent
• Work independently and as part of a team
• Lead and hold others accountable
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude
• Effective communication skills

Job Details:

Company: Target

Vacancy Type:  Full Time

Job Location: Winchester, VA, US

Application Deadline: N/A

Apply Here

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