Thursday , January 21 2021

Senior Manager, Customer Development Team – Hilton Hotel Careers

Hilton

Job Description:

The Senior Manager, CDT will be working closely and in consultation with Head of Hilton Worldwide Sales (HWS) Greater China & Mongolia to develop the annual KPI’s for the CDT, and working with team to achieve these targets. The Senior Manager will need to possess strong team management and leadership skills to develop a highly engaged and high-performing team.

Job Responsibilities:

  • Contact businesses or private individuals by telephone and email as supplied by CDT Manager and/or the Delphi system for all non-managed accounts in order to discuss business needs and to explore further opportunities e.g. meetings and events.
  • Maintain a call pattern with non-managed accounts to a minimum of quarterly basis.
  • Progress non-managed accounts to Managed accounts once identified production levels are achieved and the appropriate qualification undertaken.
  • Gather and report on market intelligence on a regular basis and feedback to the Head of HWS GCM to assist in growing Hilton Greater China’s market position
  • Transfer as appropriate phone call / email queries from customers to the relevant contact in the hotel for any accounts that have progressed to “Managed”.
  • Call current and potential customers, reading from scripts that describe needs, benefits, features and a competitive spin, in order to persuade potential customers to book with Hilton Hotels.
  • Explain products or services and prices, and answer questions from customers.
  • Record names, addresses, purchases, and reactions of prospects contacted in Delphi to the agreed standard.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders in Delphi and adhering to the Delphi Standards.
  • Provide the appropriate level of customer service to ensure that any guests’ needs or concerns are addressed within a timely manner.
  • Be versed with all aspects of our portfolio of hotels throughout Greater China and Mongolia.

Job Requirements:

  • Tele-sales and related experience preferred
  • Hospitality industry experience preferred in Sales
  • In-depth knowledge of business sector manage
  • International experience advantageous
  • Years of related experience: 5-7
  • Years of management or supervisory experience: 2+
  • Management or supervisory experience type: Supervisory
  • Add’l requirements (i.e. % of travel, etc.): Flexibility to travel

Qualification & Experience:

  • Leadership and management skills
  • Report writing
  • Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking with clarity and good oral expression
  • Written word ability to communicate through scripts to customers.
  • Managing one’s own time and the ability to concentrate on a task over a period of time without being distracted.
  • Influencing – the ability to influence the decision making of others
  • Resilience – demonstrates an ability to maintain a positive outlook
  • Using computers and computer systems to record and manage data
  • Close – demonstrates a strong focus on closing the deal
  • Using computers and computer systems to record and manage data
  • Practical working experience within sales
  • Experience of managing a Sales team
  • Strong analytical, communication, organisation, training / coaching, people management skills
  • Able to work accurately and effectively under pressure
  • Motivated and motivational
  • Able to introduce change effectively
  • Years of related experience: 3-5
  • Years of management or supervisory experience: 2+
  • Management or supervisory experience type: Supervisory
  • Add’l requirements (i.e. % of travel, etc.): Flexibility to travel

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: Shanghai, CN

Application Deadline: N/A

Apply Here

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