Tuesday , April 23 2024

Senior Learning Associate – CapitalOne Jobs

Website Capital One

Job Description:

As part of the quality assurance team within Customer Resiliency, this role will be responsible for the design, development and presentation of a diverse set of learning materials to support our Customer Resiliency Quality Assurance associates, our internal collections associates and external suppliers.

Job Responsibilities:

  • Identifies ongoing and up-training needs and recommends performance solutions to improve customer experience, regulatory adherence, and collection effectiveness with customers.
  • Utilizes Project Management practices and tools to effectively manage the full life-cycle of all learning projects.
  • Develops training materials and elearning as well as utilizes training resources offered by Capital One to deliver training to associates and suppliers.
  • Leads live training for Capital One associates and external suppliers through in-person or virtual meetings.
  • Partners closely with key business partners to translate business intent into engaging learning materials.
  • Participates in internal continuous improvement efforts by offering ideas and creative solutions to improve policies, processes and tools.

Job Requirements:

  • Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
  • Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).
  • Willingness to roll up sleeves and work in a highly team oriented environment.
  • Experience with project management and managing multiple, simultaneous tasks
  • Collaborative, team player attitude with the ability to navigate and influence the organization.
  • Knowledge of learning development applications.
  • Execute process improvement solutions to business problems, using data analysis, and optimization tools to support strategic process improvement plans.
  • Horizontal thinking: finds solutions that contribute to greater goals outside of own area, and uses one’s subject matter expertise to influence broadly
  • Strong tactical thinking, creative and analytical reasoning.
  • Learning agility: curiosity and aptitude to learn new things, models openness and applies learnings, and seeks insight over information
  • Regularly and systematically use data to uncover opportunities, track performance, and drive decision making.
  • Exceptional professional communication and writing skills
  • Ability to learn and master new software applications quickly and thoroughly
  • Drives breakthrough results: swings for the fences – bold invention and stop the incremental improvement, works in short iterations with a bias toward prototyping and learning, over-delivers to goals, despite external forces, makes timely, grounded decisions and takes action, and drives simplicity to ensure operational excellence, and above all, a reverence for risk management
  • High level of proficiency in Google Suite applications (Docs, Sheets, Slides)
  • Basic video and audio editing skills are a strong plus
  • Lead stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

Qualification & Experience:

  • At least 1 year of experience developing learning content
  • At least 1 year of experience of project management
  • At least 2 years’ experience in instructional design or development
  • At least 1 year of experience using Google Slides or PowerPoint
  • Bachelor’s Degree or Military Experience

Job Details:

Company: Capital One

Vacancy Type:  Full Time

Job Location: Richmond, VA, US

Application Deadline: N/A

Apply Here

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