Sea World Job Applications – Supervisor

Job Description:

As a Guest Correspondence Supervisor, review all guest correspondence including e-mail, letters, phone messages, guest surveys, social media comments (including but not limited to Facebook, Twitter, Instagram, and Better Business Bureau), and online reviews

Job Responsibilities:

• Assist with development of guest recovery initiatives.
• Draft timely and appropriate responses via email, letter, phone, and online.
• Prepare weekly/monthly report summaries.
• Document all correspondence and resolutions.
• Work cooperatively with all departments to coordinate and determine appropriate solutions to guest concerns.
• Perform other duties as assigned.
• Enthusiastically represents Sesame Place by displaying a positive attitude, high level of energy, and commitment to quality throughout all aspects of the job.

Job Requirements:

• Excellent verbal, writing, and guest service skills.
• Customer service or theme park experience preferred.
• Working knowledge of all Microsoft Office Applications

Qualification & Experience:

• Willingness to comply with all SEA grooming guidelines and employment standards
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Detail oriented, able to handle multiple tasks, and work in a fast-paced environment under general supervision

Job Details:

Company: SeaWorld Parks & Entertainment

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

careersvite.com