Job Description: As a Guest Correspondence Supervisor, review all guest correspondence including e-mail, letters, phone messages, guest surveys, social media comments (including but not limited to Facebook, Twitter, Instagram, and Better Business Bureau), and online reviews Job Responsibilities: Assist with development of guest recovery initiatives. Draft timely and appropriate responses via email, letter, phone, and online. Prepare weekly/monthly report summaries. Document all correspondence and resolutions. Work cooperatively with all departments to coordinate and determine appropriate solutions to guest concerns. Perform other duties as assigned. Enthusiastically represents Sesame Place by displaying a positive attitude, high level of energy, and commitment to quality throughout all aspects of the job. Job Requirements: Excellent verbal, writing, and guest service skills. Customer service or theme park experience preferred. Working knowledge of all Microsoft Office Applications Qualification & Experience: Willingness to comply with all SEA grooming guidelines and employment standards Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines. Ability to maintain confidentiality and use discretion when handling highly sensitive information. Detail oriented, able to handle multiple tasks, and work in a fast-paced environment under general supervision Job Details: Company: SeaWorld Parks & Entertainment Vacancy Type: Full Time Job Location: Philadelphia, PA, US Application Deadline: N/A Apply Here careersvite.com
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