Thursday , March 28 2024

SDG&E Job Openings – Energy Services Specialist I

Website San Diego Gas & Electric

Job Responsibilities:

  • Advise customers on rate components, rate options, energy efficiency, demand response programs, energy conservation, applicable rebates and solutions.
  • Discuss options to help customers best manage their energy usage.
  • Respond to emergency requests
  • Be an energy expert advisor for residential and commercial customers.
  • Answer general/customer billing inquiries
  • Support a variety of customer communication channels (phone, live chat, and email) in a fast-paced inbound call center environment.

Qualification & Experience:

  • Strong technical and troubleshooting skills (e.g. Microsoft Word, Outlook, PowerPoint, Teams, etc.)
  • Bilingual speaking proficiency in Spanish/English a plus
  • High School diploma or GED required; College education preferred
  • Maintain positive customer interactions and value the customer experience
  • Strong written and verbal communication skills
  • Strong analytical skills; ability to comprehend and explain complex concepts
  • Three years of experience in customer service or sales required (call center experience highly preferred)

Job Details:

Company: San Diego Gas & Electric

Vacancy Type:  Full Time

Job Location: El Cajon, CA, US

Application Deadline: N/A

Apply Here

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