Website San Diego Gas & Electric
Job Responsibilities:
- Advise customers on rate components, rate options, energy efficiency, demand response programs, energy conservation, applicable rebates and solutions.
- Discuss options to help customers best manage their energy usage.
- Respond to emergency requests
- Be an energy expert advisor for residential and commercial customers.
- Answer general/customer billing inquiries
- Support a variety of customer communication channels (phone, live chat, and email) in a fast-paced inbound call center environment.
Qualification & Experience:
- Strong technical and troubleshooting skills (e.g. Microsoft Word, Outlook, PowerPoint, Teams, etc.)
- Bilingual speaking proficiency in Spanish/English a plus
- High School diploma or GED required; College education preferred
- Maintain positive customer interactions and value the customer experience
- Strong written and verbal communication skills
- Strong analytical skills; ability to comprehend and explain complex concepts
- Three years of experience in customer service or sales required (call center experience highly preferred)
Job Details:
Company: San Diego Gas & Electric
Vacancy Type: Full Time
Job Location: El Cajon, CA, US
Application Deadline: N/A
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