RBS Job Openings – Customer Service Representative

Job Description:

In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls.

Job Responsibilities:

• Improving processes and procedures to maximise customer satisfaction and efficiency
• Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
• Maintaining a detailed knowledge of financial  products and services  to help resolve complex customer queries
• Building real connections with them and being dedicated to finding the rights solution to meet their needs
• Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs

Job Requirements:

• Good organisational skills and an enthusiasm to keep learning and developing new skills
• The determination to go the extra mile for our customers every day to provide that truly personal service
• Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
• The ability to achieve quality results while maintaining high levels of detail

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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