RBS Jobs in Glasgow – Customer Service Manager

Job Description:

As the first point of contact in our branches, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Job Responsibilities:

• Completing general banking requests such as payments, balance enquires and transfers
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Helping customers to understand the different ways they can bank with us and the range of services we can offer

Job Requirements:

• The commitment to develop new skills and responsibilities
• A passion for customer service and strong attention to detail
• Strong interpersonal skills and the ability to work well as part of a team
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals

Job Details:

Company: RBS

Vacancy Type: Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here

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