Saturday , May 18 2024

RBS Job Openings – Customer Service

Website RBS

Job Description:

  • You’ll be integral to guiding and supporting our valued branch customers, helping them to achieve their financial goals
  • We’ll look to you to proactively find ways to enhance our customer banking experience
  • We’re committed to your career progression, so you’ll join us as an Associate Personal Banker and we’ll support your development to become a
  • Personal Banker within two years
  • We’ll also help you to achieve a Foundation Certificate in Responsible Banking while working here

Job Responsibilities:

  • As the first point of contact in our branches, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquires and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

Job Requirements:

  • We’re looking for someone who shares our passion for delivering excellent customer service in every interaction and who is motivated and driven to develop their career and meet branch & personal goals.
  • As a trusted Adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and take the stress out of banking.
  • The ability to build rapport and trust with customers in a face to face environment and provide them with the right options for their circumstances
  • Excellent communication and interpersonal skills with a genuine interest building relationships
  • Excellent planning and organisational skills

Qualification & Experience:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Functions: Customer Service

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here

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