PT Customer Service Leader – Food Lion Application Online Apply

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Job Responsibilities:

• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Successfully complete computer based training (CBT) and training aid courses
• Ensure work station and front end area of the store has a neat and clean presentation
• Avoid personal conversations with other associates when customers are present
• Is courteous and helpful to other associates
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Adhere to all company guidelines, policies and standard practices
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Notify QA of any cleaning issues or maintenance required on front end
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Greet each customer and uses his or her name whenever possible
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Perform all other duties as assigned

Job Requirements:

• Ability to perform the technical requirements of cashier and service center
• Ability and willingness to learn multiple tasks and technical requirements of the job
• High school graduate or equivalent preferred
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Effective communication and customer service skills

Qualification & Experience:

• Perform repetitive hand and arm motions
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• Stand 100% of the time, frequently walking short distances
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
• Ability to use computers and other communication systems required to perform job functions
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Pull or push up to 75 lbs. on occasion

Job Details:

Company: Food Lion

Vacancy Type:  Full Time

Job Location: Florence, SC, US

Application Deadline: N/A

Apply Here

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