Program Support Assistant I – Duke Energy USA Careers

Job Description:

This position reports to the supervisor of customer support. Primary responsibility will be to support and coordinate the performance of Customer support Operations ensuring Support Team goals are met. This includes collaborating with enrollment center, technical services, channel management and Field coordinators of REsidential Non-Reg, retail programs, Customer Service Center, Contractors working on non-regulated programs, FL Energy EIT & Service arms of Delivery organization and customers on our programs.

Duties include but not limited to coordinating and ensuring high-quality training and development of the support staff, operating an efficient and profitable work group, analyzing & changing procedures to ensure maximum efficiencies, ensuring tasks & accounting procedures comply with Sarbanes-Oxley and FACTA requirements, review and reconcile KPI & Financial reports, inventory of products and maintain a very high level of service that results in customer satisfaction and retention, and represents customer support on inner-company work teams. investigate and resolve issues related to inquiries from various parties (e.g., vendors, company staff, customers and auditors).

Job Responsibilities:

• Process vendor invoices for payment, verifying appropriate charges are expensed. Handle claim requests and various customer related reimbursement requests accurately and in a timely manner.
• Oversee existing training on SOPs, new programs and processes. Training of new employees and contractors on products, services, programs and SOPs.
• Daily interaction with employees including work assignments, representing Residential Non-Regulated in interdepartmental meetings, investigation and mitigation of complex problems (contractor invoicing, non native billings, internal/external customer issues, Information Technology, procedures, etc)
• Inventory maintenance, oversight and generation of various KPI and other reporting components utilized for financial performance and business needs.
• Actively evaluate processes, work flows, SOPs and general business practices with performance improvement in mind. Assist with recommendation and implementation of business process changes.

Job Requirements:

• Cross train with other peer team members to ensure job responsibilities are handled.
• Process vendor invoices for payment, verifying appropriate charges are expensed. Handle claim requests and various customer related reimbursement requests accurately and in a timely manner.
• Assist Customer Support Supervisor with complex projects and requests as needed.

Qualification & Experience:

• Associates degree and two plus years of work related experience.

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Location: Clearwater, FL, US

Application Deadline: N/A

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