Monday , May 20 2024

Netflix Jobs – Operations and Support Specialist

Website Netflix

Job Description:

As an Operations & Support Specialist based out of our Mumbai, India office, you will be responsible for the employee experience, providing world class support and resolving every technology issue that comes your way.

Job Responsibilities:

  • You may find yourself supporting cloud and desktop software, troubleshooting conference and screening rooms, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, supporting off site events, resolving printer issues, or any number of other issues you may come across.
  • You’ll also be responsible for tech education including setting up new hires on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.
  • In addition to providing expert-level support of our existing technologies, you’ll work to ensure everything we do is rooted in our Netflix Technology Services principles of simplicity, security, scalability, and service. We’re looking for someone with the drive to innovate and help the team think outside traditional IT Support models.
  • You’ll need to be comfortable working as part of a distributed team and communicating with technical and non-technical users. This position may require some travel and after-hours or weekend coverage.

Job Requirements:

  • Strong fundamentals in networking protocols and troubleshooting
  • Knowledge of best practices around data security
  • In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites

Qualification & Experience:

  • Experience in racking and installing networking equipment and servers and working in a MDF room
  • Experience troubleshooting conference room technology including Google Hangouts, Google Meet, Chromebox for Meetings, and Crestron devices
  • Experience supporting and hosting complex internal meetings and events
  • Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+)
  • Experience supporting mobile devices including Android and iOS devices
  • Experience with supporting people remotely
  • Experience partnering with local IT vendors
  • Experience delivering group and one-on-one training
  • Minimum 5 years of experience in IT Desktop Support/Helpdesk Support role with demonstrated proficiency in technical troubleshooting, problem solving and outstanding customer support

Job Details:

Company: Netflix

Vacancy Type:  Full Time

Job Functions: Information Technology

Job Location: Bengaluru, Karnataka, IN

Application Deadline: N/A

Apply Here

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