Netflix Job – Product Manager

Job Description:

As a Product Manager, you’ll be the key player in shaping the future of our CRM platform and helping to create and execute on the long-term strategy and prioritized roadmap. Although this is a senior role, like most other PMs at Netflix you will be focused on leading a cross-functional team, without direct reports, so you can focus on having an enormous impact on our customer and agent experience without managing an organization.

Job Responsibilities:

• Partner with each CS functional team to better understand their vision and challenges and deliver best possible solutions together.
• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams.
• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
• Expand product management responsibility to other tools as business needs present.
• Embody the unique Netflix culture
• Provide product management leadership for our customer relationship management platform including features, capabilities, data pipelines, APIs and integrations.
• Understand any differences in support expectations in different regions around the world, and tailor experience accordingly.

Job Requirements:

• Outstanding written and verbal communication skills: great memos and presentations, an ability to build trust and create collaborative partnership cross-functionally are extremely important
• Deep focus on delivering a great customer and agent experience.
• Ability to inspire, motivate and lead designers and engineers
• Organizational leadership and influence without authority
• Ability to make tough decisions informed by both data and judgement.

Qualification & Experience:

• Prior experience working with CRM products whether 3rd party or in-house build
• Prior experience focusing on Customer Service
• Experience working on global products is also beneficial
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• 5+ years experience in product management for consumer or internal-facing products.

Job Details:

Company: Netflix

Vacancy Type:  Full Time

Job Location: Salt Lake City, UT, US

Application Deadline: N/A

Apply Here

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