
Website NatWest
Job Description:
As a Fraud Self-Serve Strategy Manager, you’ll own and oversee the contact strategies that enable customers to self-serve when engaged about potential fraudulent activity, such as outbound call diallers, SMS text messaging engines and manual outbound call dialling.
Job Responsibilities:
- Defining target performance metrics and fraud architecture models
- Communicating effectively and appropriately with both internal and external customers at all business levels
- Presenting analytical insight with clarity and conveying complex technical information in a way your audience can understand
- Ongoing review of best practices in conjunction with operational teams
Qualification & Experience:
- Experience working within a Contact Centre
- Working experience of card scheme rules
- Experience of working at management or specialist level
- Experience of working with key organisations in the management of fraud risk
- Working experience of relevant support systems and technology platforms
Job Details:
Company: NatWest
Vacancy Type: Full Time
Job Location: Glasgow, Scotland, UK
Application Deadline: N/A
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