Saturday , May 18 2024

NatWest Bank Jobs – Fraud Self-Serve Strategy Manager

Website NatWest

Job Description:

As a Fraud Self-Serve Strategy Manager, you’ll own and oversee the contact strategies that enable customers to self-serve when engaged about potential fraudulent activity, such as outbound call diallers, SMS text messaging engines and manual outbound call dialling.

Job Responsibilities:

  • Defining target performance metrics and fraud architecture models
  • Communicating effectively and appropriately with both internal and external customers at all business levels
  • Presenting analytical insight with clarity and conveying complex technical information in a way your audience can understand
  • Ongoing review of best practices in conjunction with operational teams

Qualification & Experience:

  • Experience working within a Contact Centre
  • Working experience of card scheme rules
  • Experience of working at management or specialist level
  • Experience of working with key organisations in the management of fraud risk
  • Working experience of relevant support systems and technology platforms

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here