Tuesday , April 23 2024

Merlin Jobs – PBX Operator

Website Merlin Entertainments

Job Description:

The PBX Operator provides prompt, courteous, and efficient handling of all incoming calls/texts and assistance for outgoing calls which transpire through PBX while maintaining a positive and professional image. In addition, the Telephone Operator plays an integral part in assisting with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.

Job Responsibilities:

  • Input and access data in Opera, Open Table, and Alice.
  • Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance
  • Anticipates guests needs while providing recommendations of the hotel and local attractions
  • Assists guests with changes in their room or restaurant reservation
  • Assists with guests requests for maintenance, housekeeping, Food & Beverage
  • Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel’s standard operating procedures
  • Maintains discretion and confidentiality of all calls, guest room and fax numbers
  • Provides clear and concise communication while assisting guests with their questions or needs
  • Communicates with housekeeping regarding room availability and guest requests
  • Responsible for clear and accurate radio communications with departments of the hotel

Job Requirements:

  • Experience in a call center environment preferred
  • Experience using and navigating various computer systems
  • Must be available to work a flexible schedule to include weekends & holidays
  • Minimum of one-year hospitality experience in customer service preferred

Qualification & Experience:

  • Strong verbal and interpersonal skills
  • Strong attention to detail
  • Commitment to exceptional guest service
  • Works well independently or as part of a team
  • Must possess strong multitasking skills
  • Adheres to the policies and procedures of LEGOLAND California
  • Working knowledge of Opera PMS system preferred.

Job Details:

Company: Merlin Entertainments

Vacancy Type:  Full Time

Job Location: Carlsbad, CA, US

Application Deadline: N/A

Apply Here