Merlin Entertainment Jobs – Retail Shift Lead

Job Description:

The Retail Shift Leader is responsible for assisting the Retail Supervisor and Retail Manager and the retail and food and beverage teams as a part of the day to day operations of the department. In this role, you will lead a team of fun driven and enthusiastic magic and memorable experience makers.

Job Responsibilities:

• Support the Retail Manager and Retail Supervisor in the efficient, effective, and safe day-to-day running of assigned commercial areas of the attraction, including the retail store, Café and Photo, with a strong focus on maximizing per cap spends and Average Transaction Values.
• Ensure that the highest possible standards of service, cleanliness, technical operation, and safety are adhered to by the Retail Team and Food
• and Beverage Team.
• Lead (by example) the Retail and Food and Beverage Team to consistently deliver world-class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets.
• Support the Retail Manager and Retail Supervisor with Merchandising and Inventory Control programs for the attraction.
• Be the best-in-class on-the-floor example of excellence in assigned commercial areas of the attraction.
• Work with Retail Manager and Retail Supervisor to implement labor budgets/schedules for various day-types and seasonal needs.
• Support the ongoing training of Retail and Food and Beverage Team as required for safe, efficient, and effective operation of assigned commercial areas.

Job Requirements:

• High School Diploma or GED required; college degree preferred.
• Excellent communication skills are required.
• Must be able to work in a fast paced environment.

Qualification & Experience:

• Retail experience is required; brick and mortar store in addition to food and beverage experience is preferred.
• Customer service experience is preferred and experience working with children and families is desirable.
• This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team.

Job Details:

Company: Merlin Entertainments

Vacancy Type:  Temporary

Job Location: Columbus, OH, US

Application Deadline: N/A

Apply Here

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