Monday , February 26 2024

Merlin Entertainment Careers – VIP Host

Website Merlin Entertainments

Job Description:

We are LEGOLAND California Resort – the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

Job Responsibilities:

  • Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and outlining their Experience in the resort based off your research and park knowledge
  • Utilizes LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft fun and personalized experiences for VIPs
  • Act as a representative (Ambassador) of the resort by meeting or exceeding our Guest Service expectations as outlined in our Guest Obsessed program
  • Escort VIP guests around LEGOLAND park, sharing exclusive information, ride recommendations, and makes sure they arrive on time to any reserved experiences
  • Recognizing aspects of resort, company, and LEGO information that a VIP group will find interesting, educational, and entertaining.

Job Requirements:

  • Proficient knowledge and skill of Microsoft Outlook and Word.
  • Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus)
  • 2 years or more with LEGOLAND California or a background in guest service, performing arts, or education.

Qualification & Experience:

  • Must be able to deliver information and interact with guests in a conversational manner.
  • Must be able to work well under pressure, and dedicated to providing outstanding service without compromising safety
  • Ability to read people and predict their needs
  • Must enjoy working directly with Guests and have experience in a guest focused role
  • Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information

Job Details:

Company: Merlin Entertainments

Vacancy Type:  Full Time

Job Location: Carlsbad, CA, US

Application Deadline: N/A

Apply Here