Job Description: We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless! Job Responsibilities: Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and outlining their Experience in the resort based off your research and park knowledge Utilizes LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft fun and personalized experiences for VIPs Act as a representative (Ambassador) of the resort by meeting or exceeding our Guest Service expectations as outlined in our Guest Obsessed program Escort VIP guests around LEGOLAND park, sharing exclusive information, ride recommendations, and makes sure they arrive on time to any reserved experiences Recognizing aspects of resort, company, and LEGO information that a VIP group will find interesting, educational, and entertaining. Job Requirements: Proficient knowledge and skill of Microsoft Outlook and Word. Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus) 2 years or more with LEGOLAND California or a background in guest service, performing arts, or education. Qualification & Experience: Must be able to deliver information and interact with guests in a conversational manner. Must be able to work well under pressure, and dedicated to providing outstanding service without compromising safety Ability to read people and predict their needs Must enjoy working directly with Guests and have experience in a guest focused role Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information Job Details: Company: Merlin Entertainments Vacancy Type: Full Time Job Location: Carlsbad, CA, US Application Deadline: N/A Apply Here careersvite.com
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