Job Description: The Member Services Assistant Manager leads, coaches, and develops the Member Services team. They hire, support and retain driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. The Member Services Assistant Manager creates, maintains, and executes the Member Services business plans and adjusts as needed to deliver results at or above company expectations in member acquisition and retention. They also build relationships with members. Job Responsibilities: Processes member paperwork, enters sales transactions at POS, including program, service and product payments and monthly dues Evaluates and manages new hire needs and recruits, interviews, hires and provides ongoing training for new member services team members Completes Media and Marketing postings on a monthly basis for clubs that have non-digital partnership marketing Greets and admits members into the club by scanning their membership cards and responding to messages regarding their membership account as well as setting the standard for the Member Services department by ensuring all guests are promptly greeted and checked in appropriately Manages payroll at all member service desks (Front Desk, Account Services and Activity Center) Ensures front desk cash drawer is properly closed and balanced each day Creates staffing schedules using tools that incorporate club swipe activity Trains Member Services team members through standard operating procedures, role playing, shadowing other team members and providing ongoing and regular coaching feedback Job Requirements: Basic POS (point of sale) transaction experience Ability to proficiently use a computer Excellent verbal and written communication skills Successful completion of Member Services Trainings within 60 days of hire 1+ year of supervisory experience 2+ years of customer service experience Qualification & Experience: High School Degree or Equivalent College degree in business or related Experience working in retail or hospitality Job Details: Company: LifeTime Fitness Vacancy Type: Full Time Job Location: Coral Gables, FL, US Application Deadline: N/A Apply Here careersvite.com
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