Thursday , May 6 2021

Mantra Group Careers – Guest Service Agent

Website Mantra

Job Description:

We are currently looking for a motivated, bubbly and vibrant Guest Service Agent to join our friendly Front Office Team.

Job Responsibilities:

  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
  • Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

Job Requirements:

  • A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
  • Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
  • Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask
  • Strong communication skills and pride in personal presentation
  • A passionate person who is able to make both their colleagues and guests smile
  • The ability to work under pressure and think on your feet to quickly resolve issues is required

Qualification & Experience:

Job Details:

Company: Mantra

Vacancy Type:  Full Time

Job Location: Gold Coast, AU

Application Deadline: N/A

Apply Here