Lowes Careers – Customer Service Associate

Job Description:

The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

Job Responsibilities:

The CSA is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA is responsible for completing all other duties as assigned. Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.

Qualification & Experience:

• 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
• 1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 1 year experience in a customer service position at other home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• 1 year experience working in any department at a Lowe’s retail store.
• 1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Lifts up to 25 pounds without assistance; may lift up to 40 pounds with or without assistance.
• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.

Job Details:

Company: Lowes

Vacancy Type:  Full Time

Job Location: Toronto, CA

Application Deadline: N/A

Apply Here

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