Legoland Jobs – Technical Analyst

Job Description:

We are LEGOLAND California Resort – the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

Job Responsibilities:

• Assist with the coordination and resolution of major incidents.
• Demonstrate good knowledge of all Merlin IT Systems and Services.
• Work with the wider Merlin Digital Department to develop and improve the IT Service delivered to the Merlin Business.
• Provide first class IT Support & Service Delivery to Merlin staff.
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction within IT Operations.
• Act as a point of escalation for major incidents.
• Ensure technical documentation is up to date and fit for purpose.
• Promote a sense of ‘Team Operations’ and demonstrate a collective working environment across all Technical Staff.
• Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.
• Ensure the Global Service Desk is being used as a ‘Single Point of Contact’ for all IT requests and incidents.

Job Requirements:

• Experience with digital signage kiosks is preferred.
• Must have good desktop, hardware and application support skills.
• Knowledge of operating systems such as Opera and other POS systems is preferred.

Qualification & Experience:

• Must have 3 years’ experience working with with first line support escalation procedures.
• Must have the ability to work in a fast paced environment.
• Experience with ITIL Foundation is highly desirable.

Job Details:

Company: LEGOLAND Florida Resort

Vacancy Type:  Full Time

Job Location: Carlsbad, CA, United States

Application Deadline: N/A

Apply Here

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