Legoland Internship – Planning & Resource

Job Description:

The Head of Central Planning & Resource role exists to ensure that the Resort is efficiently resourced at all times, across all departments, in line with visitor numbers and available staffing, to deliver a world class guest experience. This role will also be responsible for leading the entire Resort Operations workforce of multiskilled MCs and drive Resort Multiskill program. This role will be a key driver for Continuous Improvement Programs.

Job Responsibilities:

• Support HR recruitment process ensuring resource requirements are provided on a timely basis.
• Partner with the departments to optimize resource planning requirements for revenue, cost and guest experience.
• Provide regular communication (at least Weekly) to the Operational Heads of/Directors to ensure resource needs are being adequately met and brainstorm solutions as required.
• Deliver detailed analysis of budgeted vs Time Scheduled/Time worked including Hours and cost by location on a weekly basis to the SLT.
• Collaborate with Heads of operations to determine operational efficiency and guest service enhancements, facilitate discussion to reach consensus and communicate recommendations to SLT.
• Build up and Lead the Central Resource team of Multi-skilled Resort Operations MCs, focusing on training and optimization of skills needed to supply the Resort.
• Partner/collaborate with the departments to maximize cross skilling to continually optimize resourcing costs, building strong relationships to ensure buy-in.

Job Requirements:

• Ability to utilize sound judgment, discretion and maintain confidentiality is mandatory.
• Understanding of hospitality environments and roles within operation, food & beverage and retail.
• Strong operational background with ability to use data to make decisions in real time and communicate them effectively.
• Must be a Heavy Influencer, People Manager as the Leader of a Multi-Skilled Resort Operations Team.

Qualification & Experience:

• Must be able and willing to work at both strategic and hands-on levels.
• Requires strong organizational, follow-up, project management and process improvement skills.
• Computer proficiency with Microsoft Office Products is required. Dayforce and Cornerstone experience are advantageous.
• Must be able to present a professional image to internal and external contacts and build relationships with internal team members.
• Strong leadership skills in a supervisory or management role.
• Requires demonstrated skill in interpersonal relationships, facilitation and presentations, negotiations, and verbal and written communication.

Job Details:

Company: LEGOLAND Florida Resort

Vacancy Type:  Full Time

Job Location: Carlsbad, CA, United States

Application Deadline: N/A

Apply Here

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