Experience Researcher – State Farm Insurance Careers

Job Description:

State Farm Insurance is seeking a User Experience Researcher to join a team of existing User Experience (UX) professionals. In this role you will be responsible for designing and conducting user research for a wide range of software and non-software products. User research areas include customer usage of statefarm.com® and mobile apps, as well as business tools used by our sales force and employees for the purpose of selling and maintaining insurance and financial services products. In addition, you could be asked to evaluate and provide input into Interactive Voice Response (IVR) systems, business processes, and hardware and software purchase decisions. You will collaborate with other UX practitioners, software developers, and business leaders across the organization.

Job Responsibilities:

• Prepares and manipulates data for use in user experience analyses
• Serves as an advocate for State Farm product customers and associates, particularly with respect to the user experience
• Works under moderate direction on projects of moderate scope and impact
• Handles routine requests/projects and contributes to the resolution of more complex user experience/business/research issues and studies
• Communicates results to project teams and develops or provides input on communications to leadership
• Applies foundational knowledge of Human Factors/UCD/UX research concepts and techniques to a broad range of products and processes
• Establishes and maintains relationships with business areas to align strategic goals, strategy, and tactical plans
• Conducts user-centered research (e.g., ethnography, concept testing, marketing research, user and task analysis, conceptual design, iterative usability testing, and assessment usability testing) to guide the design, selection, and refinement of products and processes throughout the product development lifecycle
• Communicates the benefits of customer and associate research to the Enterprise

Job Requirements:

• Ideal candidates should have excellent research skills including the ability to analyze large and small sample quantitative and qualitative data sets.

Qualification & Experience:

• An advanced degree in User Experience Research, Human Factors, HCI, Experimental Psychology, Cognitive Psychology, or a related field.
• Experience supporting UX in a large corporate environment is a plus.

Job Details:

Company: State Farm

Vacancy Type:  Full Time

Job Location: Bloomington, IL, US

Application Deadline: N/A

Apply Here

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