ITSM Process Manager(Change Management) – Ameren Job Openings

Job Description:

The IT Service Management (ITSM) Process Manager manages the analysis, planning, technical direction, organizing, and implementation of the ITSM initiatives; helps define the continuing evolution of IT to meet the changing business needs of the enterprise; works with business line personnel in integrating ITSM methods and practices throughout IT; researches and promotes best practices to process change; and reports the progress and impact of efforts to leadership

Job Responsibilities:

• Implement and maintain an effective performance metrics program to process efficiency and effectiveness.
• Make timely decisions based on operational performance and benchmark data to ensure objectives are consistently achieved.
• Understand and maintain policy, procedures, and metrics associated with a specific ITSM process
• Successfully partner with all levels of the IT organization
• Report the progress and impact of efforts to leadership.
• Provides ITSM oversight and management for one or more processes within a given service lifecycle stage.
• Maintain a working knowledge of Ameren core business processes to allow for the effective application of practical solutions and efficiency opportunities.
• Will oversee and direct process discipline and continuous improvement across the ITSM service landscape for the entire IT function.

Job Requirements:

• Maintain the change schedule and projected service outages.
• Coordinate the interface between the change management process and the other ITIL processes.
• Ensure all change activities are carried out as defined by the process.
• Review the results of scheduled changes.
• Accountable for the operational management of the change process.
• Own and participate in Change Advisory Board (CAB) decisions, authorize changes, and provide input to the change process.
• Plan and manage support for change management tools and processes.

Qualification & Experience:

• Bachelor’s degree required, preferably in Computer Science, Management Information Systems, Engineering, or equivalent computer related degree from an accredited college or university.
• Five or more years of technical experience required in Information Technology.
• Three or more years supporting, leading, and/or adhering to an ITSM process, preferably within Change Management.
• IT Infrastructure Library (ITIL) Foundations certification preferred.

Job Details:

Company: Ameren

Vacancy Type:  Full Time

Job Location: St. Louis, MO, US

Application Deadline: N/A

Apply Here

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