Website Ameren
Job Description:
The IT Service Management (ITSM) Process Manager manages the analysis, planning, technical direction, organizing, and implementation of the ITSM initiatives; helps define the continuing evolution of IT to meet the changing business needs of the enterprise; works with business line personnel in integrating ITSM methods and practices throughout IT; researches and promotes best practices to process change; and reports the progress and impact of efforts to leadership
Job Responsibilities:
- Implement and maintain an effective performance metrics program to process efficiency and effectiveness.
- Make timely decisions based on operational performance and benchmark data to ensure objectives are consistently achieved.
- Understand and maintain policy, procedures, and metrics associated with a specific ITSM process
- Successfully partner with all levels of the IT organization
- Report the progress and impact of efforts to leadership.
- Provides ITSM oversight and management for one or more processes within a given service lifecycle stage.
- Maintain a working knowledge of Ameren core business processes to allow for the effective application of practical solutions and efficiency opportunities.
- Will oversee and direct process discipline and continuous improvement across the ITSM service landscape for the entire IT function.
Job Requirements:
- Maintain the change schedule and projected service outages.
- Coordinate the interface between the change management process and the other ITIL processes.
- Ensure all change activities are carried out as defined by the process.
- Review the results of scheduled changes.
- Accountable for the operational management of the change process.
- Own and participate in Change Advisory Board (CAB) decisions, authorize changes, and provide input to the change process.
- Plan and manage support for change management tools and processes.
Qualification & Experience:
- Bachelor’s degree required, preferably in Computer Science, Management Information Systems, Engineering, or equivalent computer related degree from an accredited college or university.
- Five or more years of technical experience required in Information Technology.
- Three or more years supporting, leading, and/or adhering to an ITSM process, preferably within Change Management.
- IT Infrastructure Library (ITIL) Foundations certification preferred.
Job Details:
Company: Ameren
Vacancy Type: Full Time
Job Location: St. Louis, MO, US
Application Deadline: N/A
careersvite.com