Job Description: We are looking to welcome a dynamic Checkout & Cash Office Manager to our Customer Service Team, this is a leadership position, managing a team of co-workers and team leaders to to enable an easy buying experience for all customers at each customer touch point and throughout the complete payment process. Job Responsibilities: Support proactively with customer insights for business and functional improvements Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers. Contribute to the creation and operational implementation of the local customer relations' action plan. Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment. Ensure operational excellence in daily operations in order to enhance the easy buying experience. Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession. Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans. Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience. Maintain relations with external and internal partners, e.g. cash in transit company. Ensure a customer-friendly, efficient and cost-effective execution of the payments process. Job Requirements: Self-confident and assertive with the ability to influence through the use of customer insights. Proven customer-focused mindset. Ability to communicate confidently and clearly in the local language(s) and English. Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment. Ability to set clear expectations and directions. Experienced in creating and implementing short-term plans and following up goals. Proven record/experience of developing people and organisations. Good analytical and numerical skills. Experience of working in a management role within retail and taking responsibility for a large team. Self-reliant and motivated with a proven ability to work as part of a team as well as independently. Job Details: Company: Ikea Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here careersvite.com
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