Ikea Hiring – Payments and Checkout Specialist

Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibilities:

• “Apply knowledge of local and global payment solutions to identify Payment and Checkout development
  opportunities, based on local market trends and customer needs
• Perform analysis of existing IKEA payment solutions and performance to identify pain points in the
  payment and checkout process
• Provide reports and findings from trends in the local and global payment and checkout landscape relevant
  to IKEA for internal use, to ensure function is positioned to secure market relevance of payment solutions
• Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common
  focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications,
• Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)

Qualification & Experience:

• Preferred experience from retail, preferably home furnishing sector
• “Minimum 3 years of experience in Payments, Customer Experience/support or similar
• University Degree in Marketing, Sales, Business/Finance preferred”

Job Details:

Company: Ikea

Vacancy Type:  Full Time

Job Functions: Customer Service

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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