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Website Hilton
Job Description:
A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.
Job Responsibilities:
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Ensure that all Guest complaints are managed promptly and completely
- Produce nightly reports, as required
- Be visible in the hotel lobby and other public areas
- Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
- Inform other departments of Guest special requests, including early/late departures and room changes
- Represent the General Manager and other Senior Managers in their absence
- Maintain awareness of all hotel areas
- Support the Night Auditor with all Front Desk and accounting related duties
Qualification & Experience:
- Previously worked with OnQ
- Current and demonstrated knowledge of health and safety and security procedures
- Arabic Speaker
- Calm, efficient, and able to work well under pressure
- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
- Excellent inter-personal and communication skills
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Abu Dhabi, United Arab Emirates
Application Deadline: N/A
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